CASE STUDY #1 - Grayrock Supplies
Grayrock has been in Paul's family for over 50 years. It was originally owned by his parents. The company was run by Paul and his sister Pat, until Pat became ill and he had to run the company on his own. He was looking for a more efficient way to do business --
he did everything by hand, which took a lot of time and energy. He did not even own a computer; he was still using a posting machine, for which he could no longer get ink or other parts. When Paul contacted the VA solution, he needed help with:
- Updating his bookkeeping system
- Invoicing and payment tracking
-
Determining totals for overdue invoices
Grayrock's Solution
The VA Solution helped Paul free up 80+ hours a month. He uses that time to manage the compliance side of the business, leaving us to essentially operate as his billing department. Since initially contacting us we have assisted Paul with:
- Getting a computer
- Updating his billing data (historical as well as current) into QuickBooks
- Inventory tracking
- Customer Service issues
- Invoice and balance disputes and inquiries
- Monthly account reconciliation
In Paul's Words
"The VA Solution helps free up my time so that I can focus on other aspects of my business that need my attention. I never have to worry about my billing department, because I know
everything is being handled. When I am out of the office or sitting across from
a client and there is a billing question, with one phone call I can have an answer.
That's a freedom I did not have before."
